ENGOur management team is highly experienced in customer service and operations management. We have helped to increase efficiency of company operations and customer service for customers in Lithuania, Latvia and Estonia.
Mystery shopping
Mystery shopper arrives at your company with intention to use some of your services, evaluate cleanness of place, service and other observations, based on the standards.
Competitor audits
Our employee arrives at competitors place with intention to get price offer, understand their cooperation rules and standarts.
Industry research
We offer you to prepare industry research about products and services available, price levels, compare offers and evaluate advantages.
Efficiency audit
We offer to prepare your company resource usage analysis, prepare recomendations, what steps should be taken in order to increase efficiency in customer service and operations.